Refund policy

30-day full refund — and you keep the sharpener

If your Keldley sharpener doesn't do what we said it would, email us within 30 days of delivery with your order number. We'll refund the full purchase price to your original payment method. You do not need to explain yourself or send the sharpener back.

How it works

Email support@keldley.com with your order number. We issue the refund to your original payment method, usually within 3 business days — how quickly it lands on your statement depends on your bank. Keep the sharpener, or pass it to someone who'll get more out of it than you did.

We do it this way because posting a used sharpener across the country costs more than the thing is worth to us, and because your evening is better spent on something else.

Damaged or incorrect items

If your order arrives damaged, or isn't what you ordered, email support@keldley.com with a photograph. We'll send a replacement or refund you in full, whichever you'd prefer. You will never be asked to pay to return an item that arrived faulty.

Cancellations

You can cancel for a full refund at any point before your order is dispatched. Email us as soon as you can and we'll stop it if it hasn't already left the warehouse.

Exchanges

We sell a single product, so we don't run exchanges. If something is wrong, we refund you.

Fair use

This is a genuine no-return refund and it is offered in good faith. We may decline repeated claims from the same customer, payment method or delivery address.